Print this page MAP Complaints

If you have a complaint about MAP or your MAP account, including insurance, please contact our Complaints Officer:

Our contact details are:
Telephone: 1800 640 055
Email: Submit an Email Enquiry
Write to: Complaints Officer, MAP, PO BOX 1282, Albury NSW 2640

We will do everything we can to resolve the issue as quickly as possible. If you are not satisfied with the final decision or if you are not provided with a response within 90 days from the date that your complaint is received, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA), our external dispute resolution (EDR) scheme.

Our EDR scheme - AFCA

AFCA is an EDR scheme that deals with complaints from consumers in the financial system. Commencing from 1 November 2018, AFCA is operated by a not for profit company limited by guarantee authorised by the Federal Government.

Contact details

Australian Financial Complaints Authority (AFCA)
GPO BOX 3, Melbourne VIC 3001
Phone: 1800 931 678

For further information please read our factsheet Handling your enquiry or complaint.