Print this page MAP Complaints

If you have a complaint about MAP or your MAP account, including insurance, please contact our Complaints Officer:

Our contact details are:
Telephone: 1800 640 055
Email: Submit an Email Enquiry
Write to: Complaints Officer, MAP, PO BOX 1282, Albury NSW 2640

We will do everything we can to resolve the issue as quickly as possible. If you are dissatisfied with our decision regarding your complaint or we have not made a decision within 90 days, you may take your complaint to the relevant external dispute resolution scheme. The Superannuation Complaints Tribunal (SCT) is an independent body established by the Commonwealth Government to review trustee decisions relating to members. To find out if the SCT can handle your complaint and determine the type of information you would need to provide, you should contact the SCT:


Telephone: 1300 884 114
Website: www.sct.gov.au
Email: info@sct.gov.au
Write to: Superannuation Complaints Tribunal
Locked Bag 3060, GPO Melbourne VIC 3001

Access to the SCT is free of charge.

 

Feedback about or complaints service

You may be able to provide us with helpful feedback or suggestions about our complaints service so that we can continue to improve the level of service to our customers.


How do I contact FOS? (If your complaint is in relation to an investment in the MAP PST)

If you are dissatisfied with our decision regarding your complaint or we have not made a decision within 45 days (or up to 90 days if agreed), you may take your complaint to the relevant external dispute resolution scheme.


Financial Ombudsman Service Limited
Write to: GPO Box 3, Melbourne VIC 3001
Phone: (03) 9613 7366
Fax: (03) 9613 6399
Toll Free: 1300 780 808
Website: www.fos.org.au (complaints can be lodged online)

Please note that FOS is unable to consider a complaint unless you have first approached us about it and we have had 45 days (or up to 90 days if agreed) to consider it.